Terms of Service

1. Description of Goods and/or Services

 

Asap Care and Fit is a business in the Health and Fitness Niche that has a  Online sales platform.

2. Delivery Policy

Subject to receipt of payment and availability, requests will be processed within 1 day and delivery confirmed by way of Email, Phone Call or Text Message. Any item valued over R400.00 will be delivered at no additional charge. Items valued below R400.00 will attract a delivery fee. A registered Preferred courier company of our choice will deliver all items.(Thecourierguy, FastWay Courier, DPD Laser)

 

3. Stock Availability and Order Fulfillment

 

 

    • Please note that at any given time, Asap Care and Fit holds a large inventory of goods across all categories on our website.

 

    • Due to Covid-19 the manufacturing, logistics and supply of goods globally has been inconsistent. However, stock is arriving at our warehouse on a weekly basis and your order will be supplied as soon as possible.

 

    • Should the product you have ordered not be available, Asap Care and Fit will endeavour to offer you an equivalent, or an upgrade where possible. Should we be unable to do so, Asap Care and Fit will refund your purchase.

 

 

4. Export Restriction

 

The offering on this website is available to any and all Clients, whether inside South Africa, or cross-border. Additional courier/delivery fees will however apply to Clients based outside of South Africa.

 

5. Return and Refunds Policy

 

The provision of goods and services by Asap Care and Fit is subject to availability. In cases of unavailability, Asap Care and Fit will offer either an alternative product, an upgrade where possible, or a refund to the client in full within 30 days with no fee.

Cancellation of orders by the client will attract a 20% administration fee. Should any goods received from Asap Care and Fit be damaged upon receiving them, Asap Care and Fit will replace the damaged item subject to availability, or offer an alternative product.

Asap Care and Fit accepts returns on both defective and non-defective items. Non-defective items must be returned within 7 days of delivery and will be subject to a 20% restocking fee. Defective items may be returned within 30 days of delivery for replacement, repair, or refund, depending on availability and assessment.

Exchanges are accepted within 7 days of delivery, provided the items are unused, in their original packaging, and accompanied by proof of purchase.

Special-order items are non-refundable under any circumstances.

All items supplied by Asap Care and Fit carry a 3 month limited warranty (factory faults only). Items damaged due to misuse or abuse will not be covered under this or any other warranty from Asap Care and Fit.

 

6. Customer Privacy Policy

 

Asap Care and Fit shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). 

Please view our full privacy policy 

 

7. Card acquiring and Security

 

Payment may be made via EFT (Electronic Funds Transfer), one of our trusted Payment Gateways using all Major credit card types or Cash. Online card transactions will be acquired via PeachPayments or Paystack who is an approved payment gateway for all South African acquiring banks. PeachPaymentse use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the Asap Care and Fit website

 

This is what peach payments does on our platform, to ensure that customers’ sensitive payment details are safe :

 

7.1. Card transactions

 

Neither our merchants nor peach payments’ team has access to full card / bank details, when transactions are processed via peach systems card processing. All card transactions are typically initially processed via 3D-Secure, at least once to validate and make sure that the actual card holder, as registered with the issuing bank, is making the transaction.

 

How does 3D-Secure authenticate the customer ?

 

3D-Secure requires the customer to authenticate these transactions, by entering a one time pin (OTP). This OTP is triggered directly to the customer via SMS / USSD / email depending on the customer’s arrangement with their bank.

 

Neither a merchant / business / App / website nor peach operations staff have access to this OTP ; therefore neither the merchant nor peach can abuse the customer’s card authentication.

 

For saved cards (tokenisation for single-click and subscriptions), the customer opts to store their cards securely on our systems, so that they can seamlessly checkout on subsequent transactions without having to re-enter their card details. We tokenise and issue an ID, which represents the customer’s card details. This ID is what is referenced for payments. This way, the actual card details do not touch your systems or ours. The details are stored in a PCI DSS Level 1 vault.

 

7.2. EFT transactions

 

Customers make EFT payments on our website, where applicable, directly from their bank accounts, by pushing a payment to your business bank account. The customer would need to authorise this by entering their internet banking username and password in a secure browser environment. An OTP being sent to them to authorise the payment. Please note that this workflow all depends on the customer’s configuration / agreement with the bank.

 

Neither a merchant / business / App / website nor peach operations team have access to the customers’ username, password or OTP ; therefore neither can abuse the customer’s account.

 

Some Instant EFT providers also ensure that they are PCI DSS compliant. This means that they subject their Instant EFT solutions to the highest standards of payments processing compliance. This is to ensure that it is as secure as possible for a customer to enter their banking username and password in their browser to make an EFT payment.

 

7.3. SSL certificate and secure servers

 

As a merchant, we ensure that our web servers, that host our platforms and interact with peach systems, are secure. This is implemented on our server to ensure that all information entered on our site is encrypted and secure, while being sent across the internet. Our website has a secure lock HTTPS:// prefix in the web URL.

 

8. Customer Contact Details

 

Customer contact details will be stored by Asap Care and Fit separately from card details, for Marketing purposes. Should Clients not wish to receive any Marketing information from Asap Care and Fit, Clients are welcome to opt out or unsubscribe at any time.

 

Please read more in our privacy policy here.

 

9. Merchant Outlet Country and Transaction Currency

 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

10. Responsibility

 

Asap Care and Fit takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, delivery of goods and dispute resolution.

 

11. Country of Domicile

 

This website is governed by the laws of South Africa, and Asap Care and Fit chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Unit 4 Design on Appel, 14 Appel Road, Kramerville, 2090.

 

12. Variation

 

Asap Care and Fit may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information

 

This website is run by Pro Device Hub (Pty) Ltd, based in South Africa, trading as Asap Care and Fit, and with registration number 2023/597748/07 Daniel Clinton Onoserekpa is Managing Director.